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Issue Date
Title
Author(s)
2019-08-16
The Relevance of Contact Centre Service Quality to Customer Satisfaction in Business: A Case Study of ZESCO Limited
Tayali, Esnart Mwaba
2022-03
The Impact of Outsourcing the Call Centre Services on Customer Experience: A Case Study of MTN Zambia Limited
Makondo, Michael Simwaami
2022-03
Impact of Customer Satisfaction on Insurance Service Delivery in Zambia: A Case of Prudential Insurance Company
Kombe, Christopher
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Author
1
Kombe, Christopher
1
Makondo, Michael Simwaami
1
Tayali, Esnart Mwaba
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2
Customer Satisfaction
1
Call Centre Services
1
Insurance
1
MTN Zambia
1
Outsourcing
1
Service Quality
1
Zambia
Date issued
2
2022
1
2019
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true