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Issue Date
Title
Author(s)
2019-08-16
The Relevance of Contact Centre Service Quality to Customer Satisfaction in Business: A Case Study of ZESCO Limited
Tayali, Esnart Mwaba
2020-06
Digital Disruption and the Impact of Service Delivery by Banks in Zambia: Customers' Perspectives
Kawimbe, Sidney
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Author
1
Kawimbe, Sidney
1
Tayali, Esnart Mwaba
Subject
1
Communication
1
Customer Satisfaction
1
Customer Service
1
Internet Banking
1
Reliability
1
Responsiveness
1
Security
Date issued
1
2019
1
2020