Please use this identifier to cite or link to this item:
http://41.63.8.17:80/jspui/handle/123456789/111| Title: | The Impact of Outsourcing the Call Centre Services on Customer Experience: A Case Study of MTN Zambia Limited |
| Authors: | Makondo, Michael Simwaami |
| Keywords: | Customer Service MTN Zambia Call Centre Services Outsourcing |
| Issue Date: | Mar-2022 |
| Publisher: | ZCAS University |
| URI: | http://41.63.8.17:80/jspui/handle/123456789/111 |
| Appears in Collections: | Theses and Dissertations |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 1795985862 - Makondo Simwaami 7440_Makondo_Simwaami_STUDENT_NUMBER_001072696_RESEARCH_PROJECT_BUSI1359_39707_1472069207.pdf | 920.12 kB | Adobe PDF | View/Open |
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