An Analytical Review of the Effects of Business Re-engineering Implementation Processes on Firm Performance: A Case of TAMAZA Pipeline Limited

Abstract

Key Findings - IT improvements: Information technology significantly enhanced internal communication within the organization. - Capacity building gaps: Training initiatives were insufficient, failing to reach all staff members. - Positive impact of BRP: Implementation of BRP improved work processes through technology use. - Change management challenges: Resistance to change and limited stakeholder engagement were major obstacles during BRP implementation.

Recommendations - Enhance work processes: TPL should continue leveraging modern technology and involve all stakeholders. - Lean structure: The organisation should streamline its structure for efficiency. - Continuous training: Regular capacity-building activities—like workshops and brainstorming sessions—should be conducted to strengthen staff engagement and adaptability.

In essence, the study emphasizes that while technology and BRP have improved operations, success depends on inclusive training and proactive stakeholder involvement.