Lean Management Systems in Knowledge Institutions: A Case of ZCAS University

Abstract

The modern institutions are operating in a dynamic and very competitive environment. Therefore, they are challenged to make continual improvements in the way they operate as they provide quality service to their customers (Cole & Kelly, 2015). The solution to this is the application of the lean management system which have been successfully in the service industry in the bid to maintain a competitive advantage (Dunlevy, 2012). This paper explores the concepts of the lean approach, as applied to a knowledge institution, ZCAS University, being a higher educational institution, in its delivery of its academic programmes on the three modes of study, namely Fulltime, Part-time and Open, Distance and eLearning (ODeL). It will further explore tacit and explicit knowledge, the lean principles of conflict resolution, communication, structures, problem solving skills and the leadership engagement needed for the implementation of a lean management system in relation to the requirements of an educational institution while closely monitoring and maintaining the quality of delivery.